2026-10-10T00:00:00-04:00

Key Performance Indicators in Highway Operations

Oct 19 - Oct 23

| Istanbul, Turkiye

Overview

Background

Road agencies collect more operational data than ever, yet decision-makers often face inconsistent definitions, unclear ownership, competing dashboards, and measures that do not connect to policy outcomes. Effective KPIs create a shared language for service delivery, expose performance gaps, and guide investment, staffing, operator oversight, and continuous improvement.

This course helps participants build a practical highway-operations performance framework. It moves from strategic outcomes to a disciplined measure hierarchy, clear formulas and data sources, baselines and targets, executive scorecards, governance routines, and performance-based decision-making. Case exercises emphasize measures that are credible, actionable, and useful at network, corridor, and operator levels.

Course Highlights

  • Four classroom days combining KPI design, data-quality methods, dashboard practice, and case work.
  • A reusable KPI dictionary and executive scorecard framework.
  • A full Friday technical field experience with a road agency and a road operator.
  • IRF Certificate of Completion.

Five-Day Format: Monday–Thursday classroom program, followed by a Friday full-day technical field experience.

Learning Objectives

  • Align highway-operations KPIs with policy commitments, agency outcomes, and customer needs.
  • Create a hierarchy linking strategic outcomes, service levels, operational measures, and diagnostics.
  • Define formulas, data sources, frequency, ownership, thresholds, and quality controls.
  • Select measures for safety, mobility, reliability, availability, response, customer service, cost, and resilience.
  • Set defensible baselines and targets and interpret trends, variation, and benchmarking.
  • Build executive scorecards and management dashboards that prompt action.
  • Integrate KPIs into budgets, operating reviews, service agreements, and road-operator contracts.

Target Audience

  • National transport ministry and road authority performance and operations teams.
  • Highway operations, TMC, maintenance, and asset-management managers.
  • Strategy, planning, finance, data, and business-intelligence professionals.
  • Toll-road, concession, and motorway operator managers.
  • Consultants and service providers supporting agency performance systems.

Agenda

Monday – Friday (9:00 AM – 4:00 PM)

View the Key Performance Indicators in Highway Operations schedule & directory.

Instructor

Dr. Amin K. Akhnoukh

Dr. Amin Akhnoukh is a professor of construction engineering and management at East Carolina University, North Carolina, USA. Dr. Akhnoukh earned his B.S. in Civil Engineering (1997) from Cairo University, M.S. in Civil Engineering from Kansas State University (2005), Kansas, USA, and Doctorate in Construction Engineering (2008) from the University of Nebraska-Lincoln, Nebraska, USA. Dr. Akhnoukh has worked as an assistant and associate professor of civil and construction engineering at the University of Arkansas at Little Rock (2009-2017) and as associate and professor of construction management (2018-todate) at East Carolina University. Dr. Akhnoukh has generated more than $3.0 million in research funding from the National Science Foundation, NASA, and State Departments of Transportation. Dr. Akhnoukh has more than 100 refereed publications in the area of construction materials, infrastructure asset management, and artificial intelligence applications in construction. Dr. Akhnoukh has more than 10 years of construction experience in Egypt, the middle east, and the United States. He is a registered professional engineer in Egypt and the United States, and a NASA and IRF Fellow.

Venue & Hotel

DoubleTree by Hilton Istanbul – Old Town
Ordu Cad. No. 31
Istanbul 34130, Türkiye

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Better Roads. Better World.

The International Road Federation is a global not-for-profit organization, headquartered in Washington, DC since 1948 and supported by regional offices throughout the world. The IRF serves a network of public and private sector members in more than 118 countries by providing world-class knowledge resources, advocacy services, and continuing education programs which together offer a global marketplace for best practices and industry solutions.

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