Background

A Traffic Management Center is the operational hub connecting a road agency’s safety, maintenance, incident-response, work-zone, traveler-information, and field teams. Its value depends on how well people, procedures, communications, technology, and partner agencies work together to keep roads safe, available, and reliable.

This practical course is designed for road-agency specialists responsible for day-to-day safety and maintenance operations. It focuses on how TMC and field personnel share information, dispatch resources, protect responders, manage lane closures, coordinate contractors and emergency services, restore service, and document results. System design is covered only where it helps practitioners define effective workflows and select the tools they need.

Course Highlights

• Four classroom days built around road-safety, maintenance, and field-response scenarios
• A practical TMC-to-field workflow map and operating-procedure toolkit
• A full Friday technical field experience with a road agency TMC and road operator
• IRF Certificate of Completion

Five-Day Format: Monday–Thursday classroom program | Friday full-day technical field experience.

Learning Objectives

Upon completion of the course, participants will be able to:

• Explain how a TMC supports road safety, maintenance response, and network availability
• Define roles and workflows linking operators, supervisors, field crews, and contractors
• Apply practical procedures for incidents, hazards, work zones, weather, and maintenance calls
• Improve dispatch, escalation, lane-closure, traveler-information, and service-restoration processes
• Coordinate effectively with police, emergency services, municipalities, and road operators
• Identify the communications, data, video, and decision-support tools needed by operations teams
• Use response, clearance, availability, and restoration KPIs to improve daily performance

Target Audience

This course is designed for:

• Road authority safety, maintenance, incident-response, and field-operations specialists
• TMC operators, supervisors, and network-operations coordinators
• Incident-management, work-zone, service-patrol, and emergency-response staff
• Maintenance supervisors, inspectors, field-crew coordinators, and asset-management staff
• Road-operator, concession, police, fire, EMS, contractor, and municipal liaison personnel

Monday – Friday (9:00 AM – 4:00 PM)

Kamran Ahmed

DoubleTree by Hilton Istanbul – Old Town
Ordu Cad. No. 31
Istanbul 34130, Türkiye